Pricing

At Shire Computers, I try to keep the pricing structure as simple and easy as possible.

Here's what you need to know:

No Call Out Fee:

• Clients within the Sutherland Shire will enjoy a $0 call out fee.

No Fix, No Fee!* 

• If I cannot fix your issue, you will not be charged for the time.

In Person Visit:

• $150 per hour for Home and Small Business customers. (Minimum 1 hour)

Remote Help:

• $75 per 30 minutes for Home and Small Business customers. (Minimum 30 minutes)

After Hours Help:

• In Person: $250 per hour for Home and Small Business customers. (After 5pm, minimum 1 hour)

• Remote Help: $125 per 30 minutes for Home and Small Business customers. (After 5pm, minimum 30 minutes)

Custom PC:

• $200 in labour for Custom PC builds. (Per computer built + cost of parts)

• $350 in labour and I'll build the computer alongside you. Great for learning!

Parts and Accessories:

• Parts and accessories can vary wildly in price. Any purchases will be discussed with you beforehand.

Service Terms & Conditions

1. The "No Fix, No Fee" Policy

My "No Fix, No Fee" policy applies to hardware/software faults where I am unable to provide a solution or a diagnosis. It does not apply in cases where:

• A solution is offered (e.g., "You need a new screen"), but the customer chooses not to proceed.

• The issue is related to third-party software or passwords that the customer cannot provide access to.

2. Data Responsibility

• The customer is responsible for backing up all data prior to the commencement of any work. While Shire Computers takes every precaution to protect your files, I am not liable for data loss under any circumstances. If you need a backup performed before a repair, please let me know so I can include it in your service.

3. Quote Validity & Parts

• All quotes are valid for 7 days due to the fluctuating cost of computer components.